Privacy Policy

Effective date: August 22, 2026

Smart Penny Moving® (“Smart Penny Moving,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy describes the information we collect when you use our website, request a quote, or hire us for a move, how we use that information, and the choices available to you.

Information We Collect

We collect information you provide directly to us and information needed to deliver our moving and storage services, including:

• Contact details such as your name, phone number, and email address.
• Move details such as your origin and destination addresses, ZIP codes, preferred move date, home or property size, access details, and any special items or services requested.
• Communications you send us through our website forms, by text message, by email, or by phone.
• Billing information needed to process a deposit or payment for services (payment card data is handled by our payment processor).
• Basic technical and usage data collected automatically when you visit our website, such as your device type and pages viewed.

How We Use Your Information

We use the information we collect to:

• Provide, schedule, and complete your moving and storage services.
• Prepare estimates and respond to your quote requests and questions.
• Process payments and maintain records of your move.
• Send you service-related updates and reminders about your move by phone, email, or SMS (see “SMS Communications” below).
• Improve our services, website, and customer support.
• Comply with legal obligations and enforce our agreements.

Sharing of Information

We do not sell or rent your personal information. We share it only as needed to run our business, for example with our own team and crews, and with trusted service providers such as payment processors, scheduling and communications tools, and background-verified contractors who help perform your move. We may also disclose information when required by law or to protect our rights, property, or safety and that of others.

SMS Communications

If you provide your phone number and opt in, Smart Penny Moving® may send you text (SMS) messages related to your move, such as appointment reminders, scheduling updates, estimates, confirmations, and customer service notifications. Message frequency may vary, and message and data rates may apply. You can opt out at any time by replying STOP, or reply HELP for help. Your consent to receive SMS messages is not required as a condition of purchasing any service. For full details, see our SMS Terms & Conditions. Mobile opt-in information and consent are never shared with third parties for their marketing purposes.

Data Security

We use reasonable administrative, technical, and physical safeguards to help protect your personal information against unauthorized access, loss, or misuse. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

Your Rights & Choices

You may request to access, correct, update, or delete the personal information we hold about you, and you may opt out of marketing or SMS messages at any time. To make a request, contact us using the details below. We will respond consistent with applicable law.

Children’s Privacy

Our services and website are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us information, please contact us so we can remove it.

Updates to This Policy

We may update this Privacy Policy from time to time. When we do, we will post the revised version on this page and update the effective date above.

Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact us:

• Smart Penny Moving & Storage
• 22 Prospect St #3, Woburn, MA 01801
• 127 Smith Pl, Cambridge, MA 02138
• Phone: 800-611-2201
• Email: [email protected]